FAQ
What are the shipping costs?
Monsieur Butterfly is happy to offer you the shipping costs for all your orders delivered in France (Metropolitan) and Hong Kong, SAR, China. Shipping costs for other destinations are calculated at checkout.
When will my order be sent?
Your order will be shipped within 5 to 7 working days, unless otherwise specified by email. Indeed, all our pieces are unique and difficult to design, and we may be out of stock for some specimens. In this case, you will be able to decide on a full refund.
You will receive a confirmation email with the tracking information of your package when your order is shipped.
Conversely, if you wish to receive your order as soon as possible, please write to us at contact@monsieurbutterfly.hk and we will let you know which products are immediately available, and take special care to send it to you as soon as possible.
What are the return conditions?
The monsieurbutterfly.hk after Sales Service is committed to examine any return request.
You have 14 days after shipment of your order for your return request to be examined. After this date no request for return, exchange or refund will be accepted.
In any case, to benefit from a possible return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
Please contact the after-sales service in order to examine your request before any return: contact@monsieurbutterfly.hk
For more details (refund conditions, shipping etc) please see the Legal section of this website.
Are Monsieur Butterfly products fragile? How to store them?
Yes and no. Our products are prepared to be resistant. This allows them to keep their shape and colour under normal use. Nevertheless, the resin can be scratched if rubbed against unsuitable material, and the butterfly can break if subjected to excessive force.
Also, keeping the butterfly away from light and excessive temperatures between wears ensures maximum colour preservation.
This is why our products are delivered in a custom-made felt pouch. This protects them from scratches and allows them to be carried in your bag. In short, you don't have to worry about anything as long as you take care of them!
Are the butterflies real?
Of course they are! All our butterflies are preserved using the same techniques used by museums to prepare their specimens for display, then prepared to be solidified by a layer of resin. Thanks to this unique technique, butterflies can be preserved indefinitely.
How to adjust the butterfly knot? Is it available in my size?
The neckbows are handmade and are made of Egyptian cotton for optimal quality. The ties are made of metal covered with a thin layer of black plastic.
Thanks to the sliding adjustment system, each bow tie can be adjusted to any neck size, from 28 to 48 cm (greater than most commercially available bow ties).
What size is my butterfly?
The average size of each butterfly is indicated on its page on the website. However, since they are real butterflies, each piece is unique. Its size can vary by a few millimetres, so do not hesitate to tell us after your order if you want, within the limits of available stocks, a particularly large or small butterfly! We will be happy to answer your email sent to contact@monsieurbutterfly.hk
I'm looking for something special that I don't see on your website. Do you make custom orders?
Do not hesitate to contact us (contact@monsieurbutterfly.hk) with a list of what you need and we will be happy to discuss the feasibility and conditions of the order with you.
I would like to make a group order (for a wedding for example), how can I do this?
Do not hesitate to contact us (contact@monsieurbutterfly.hk) with a list of what you need and we will be happy to discuss the feasibility and conditions of the order with you.
Can I get more information about a brooch/bow tie?
Absolutely! Each product is delivered in a protective felt pouch in which we insert a booklet. The booklet contains information about the butterfly (where it lives, what it feeds on, for example) and a few anecdotes. The booklet also explains the choice of opera associated with the product. Nevertheless, don't hesitate to contact us (contact@monsieurbutterfly.hk) if you too are passionate about the butterfly and we will provide you with all the information we have!